Privacy Policy
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Stellar Luxury Travel - Privacy Policy
At Stellar Luxury Travel, we value your privacy and are dedicated to protecting your personal information. As a provider of luxurious and private travel services, we are committed to the responsible handling of client and visitor data. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information. By using our services, you agree to the practices described below.
1. Information We Collect
We collect both personal and non-personal information to tailor and deliver exceptional luxury travel experiences.
Personal Information:
- Contact Details: Name, email address, phone number, and mailing address.
- Travel Interests: Preferences, destinations, special requests, dietary needs, and customization details.
- Payment Information: Credit card details, billing address, and financial data for booking and processing payments.
- Identity Verification: Passport, visa, and identification documents required for travel planning.
- Social/Public Data: Publicly available or third-party data, such as social media profiles, to improve personalization.
Non-Personal Information:
- Website Usage: IP address, browser type, operating system, pages visited, and website interaction data.
- Cookies & Tracking: We use cookies and tracking tools to enhance performance, functionality, and user experience.
2. How We Use Your Information
- To deliver personalized travel services and create tailored itineraries
- To communicate updates, confirmations, reminders, or promotional offers
- To securely process bookings and transactions
- To enhance our services and optimize our digital platform
- To comply with legal obligations and protect against fraud
- To send marketing communications, with your consent
3. Sharing Your Information
We do not sell or lease your data. We may share your information under the following circumstances:
- Service Providers: With trusted partners such as airlines, hotels, and tour operators strictly for your travel arrangements
- Legal Compliance: To comply with legal requests or regulatory obligations
- Business Changes: In the event of a merger or acquisition, your data may be transferred with notice
4. Data Security
We implement strict measures to ensure the confidentiality and security of your information:
- Encryption: Secure Socket Layer (SSL) protocols for data transmission
- Access Controls: Limited access to authorized personnel only
- Data Retention: We retain personal information only as long as necessary or required by law
5. International Transfers
Your data may be processed in countries outside your own, including those without similar data protection laws. We take appropriate safeguards to ensure your information remains protected.
6. Your Rights
Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have the right to:
- Request access to the data we hold about you
- Request correction or deletion of inaccurate or outdated data
- Opt out of marketing communications at any time
- Request a portable copy of your data
- Object to processing based on specific grounds
To exercise your rights, please contact us at:
Email: stella.wangari@stellarluxurytravel.com
Phone: +254707294947
7. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before submitting any data.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that we have collected data from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage periodic reviews to stay informed.
10. Contact Us
If you have questions about this policy or how your information is handled, please reach out:
Stellar Luxury Travel
Email: stella.wangari@stellarluxurytravel.com
Phone:
+254707294947
Location: Remote Office
You can reach our client support by emailing stella.wangari@stellarluxurytravel.com,
Stellar Luxury Travel is committed to providing prompt and effective solutions to ensure your satisfaction.
Eligibility for refunds is based on the timing of your cancellation and the specific terms tied to your selected travel services.
Kindly note that appointment consultation fees are non-refundable, as they secure dedicated time and planning expertise.
For all other services, refund requests will be reviewed in accordance with the applicable vendor and partner policies at the time of cancellation.